Comments on: How Would You Respond to This Email?

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By: Jim Logan

Jim Logan — Wed, 22 Apr 2009 00:50:20 +0000

I get a fair number of this type of email - mostly requesting help with a sales letter of some type. I generally reply with an attached questionnaire and kind words making it clear I’ll write, re-write or critique it for a fee.

BTW…The questionnaire is a standard document I use with clients seeking consultations or one-day coaching - background, market overview, target audience, sales cycle, sales process, desired call to action, etc.

Many of those I reply to I never hear from again. A few become customers.

Overall, I treat them for what they are - a request for free help. And reply with a reset expectation of service for a fee. Without apology, but always a smile
Jim Logan’s last blog post..Do you really value your customers or do you just want their money?

By: Janell

Janell — Thu, 16 Apr 2009 19:48:35 +0000

After reading all the responses to Mike’s question, I have to say that while I disagree with Graham that this conversational forum is not the same as what the email is asking, on another level it accomplishes something else. I doubt Mike posted the email and asked the question because he had no idea how to respond to such an email; as someone who obviously wishes to provide support to those writing and learning to write white papers and manage business communications, he is posing the question almost as an exercise to help us brainstorm about the best ways to respond.

By commenting later on and adding another element, the fact that the email was from India, indicates that he is almost testing those who responded to reconsider their take on the manner of response from a different perspective. As a graduate student at Arizona State University, I was looking for guidance on writing white papers; while this post is not specifically about “writing” white papers, I find it very educational to read the comments and think about such a question deeper myself.

Even though I have not read Mike’s book, which seeks to educate readers, I have received guidance from him and everyone who responded by simply reading the posts. I appreciate what you’re doing, Mike. I’ve never written a white paper and I need to write two for my class, so I am happy to have found your site.

By: Glasses geek

Glasses geek — Thu, 16 Apr 2009 16:25:12 +0000

I totally agree with you Michael, this is a waste of time to reply to, although I admire the generosity of people like Jamie and Marcie I think it’s a little naive to treat this as an opportunity to gain a consultancy client. The cheek of the guy winds me up, writing “kindly make/add corrections”! If he’d been really polite and humble I might consider replying but not at all as it is.

I’d go one further than Warwick’s “hit delete” suggestion - hit the spam button instead. If this guys sending out lots of these kinds of emails (and I suspect he is), if enough people hit the ‘report spam’ button his email address could get blacklisted by email clients eventually! (too harsh… oh ok then, just hit delete…)

By: The Name You Know

The Name You Know — Mon, 06 Apr 2009 16:14:34 +0000

Warwick Foster’s first reaction was spot on I think: “press delete”.

I get these mails all the time through some of the sites I manage. From students, from people that seem to be new to the Internet and think that “all is free” there, and even from marketing firms that charge their customers nice fees, and pretend that I help them for free. I’m still to receive the first answer to my mails explaining I’d like to be ayed for my services. So nowadays I just delete.

By: Warwick Foster

Warwick Foster — Fri, 03 Apr 2009 18:57:34 +0000

Amen, brother.

What is even more disturbing is that I would bet this guy who can’t complete the first page of his paper is out competing for work … albeit on elance for $5 an hour …

By: Goran Giertz

Goran Giertz — Fri, 03 Apr 2009 16:08:36 +0000

Reply with a quotation based on your hourly rate. Period.

By: Chuck Jones

Chuck Jones — Thu, 02 Apr 2009 02:11:36 +0000

I’m not a professional writer but I did find the request a bit of a put-off the way he positioned it to you. Why not just refer him to one of his customers or co-workers since they would likely know his business/situation/environment perhaps better than you? It’s a brush off, but polite. I will occasionally ask co-workers or customers to read an article before posting to see if their take is the same as mine. Often they have a constructive view that helps. Alternatively, just ignore it.

ccj3 on Twitter

Chuck Jones’s last blog post..March Madness: Your Final Four for Cable Channel Automation Part 1

By: Martin - Writing Prompts

Martin - Writing Prompts — Wed, 01 Apr 2009 23:36:33 +0000

I’m with you here Mike. The fact that the person included that “Do it for me” screamed at me. Like honestly? Tips are one thing, but telling you to make the changes is almost a slap in the face.

I personally believe you should just ignore these emails, or direct them to your book for additional help.

Helping a person is one thing, but you help one and they all expect it. And honestly, this person isn’t looking for help, but instead, somebody to do the work for you.

Martin - Writing Prompts’s last blog post..Stories Centered Around An Object

By: Barry Feig

Barry Feig — Wed, 01 Apr 2009 20:03:42 +0000

You get those letters too? Mine usually start with can you help me with my business. I need help in stocking, adverting, getting accounts, etc. By the way I can’t afford to pay anything. Or can you do a website for me, I can’t afford anything but…

Barry Feig
Mike, give me a call sometime, my new number is 505-792-2808