Comments on: Held Hostage By a Customer Service Rep, My Worst Experience http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/ Everything about writing and marketing white papers Wed, 08 Feb 2012 16:18:40 +0000 http://wordpress.org/?v=2.3.1 By: Corey http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-59379 Corey Sun, 01 Jun 2008 21:38:23 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-59379 That's sad to just shut you down with no questions asked first. Luckily, I haven't run into that problem yet.... That’s sad to just shut you down with no questions asked first. Luckily, I haven’t run into that problem yet….

]]> By: Mark Underwood http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-15356 Mark Underwood Mon, 19 Mar 2007 21:22:51 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-15356 We ran into the same issue with Godaddy. The problem is SMTP relays that are heavily used by spammers. The web hosts are highly proactive in order to avoid being shut down by the major email services (AOL, Yahoo, etc.). Godaddy's limit is 1000/day. We ran into the same issue with Godaddy. The problem is SMTP relays that are heavily used by spammers. The web hosts are highly proactive in order to avoid being shut down by the major email services (AOL, Yahoo, etc.). Godaddy’s limit is 1000/day.

]]> By: Mike Murray http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3405 Mike Murray Wed, 10 Jan 2007 16:45:03 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3405 Hi Michael, Thanks for the great post. I've recently had bad experiences with APlus also... I just had to blog about it after reading your post: http://www.episteme.ca/index.php?/archives/229-Customer-Service,-Security-and-APlus.html APlus KGB customer service line of the year: "I have discussed with our management and our decision is final." I moved to Site5, and I'm incredibly happy - they're nice, they listen to reason, and they work with me to make my sites a success. Not to mention that it's lower-cost, higher-storage and higher-bandwidth. -Mike Hi Michael,

Thanks for the great post. I’ve recently had bad experiences with APlus also… I just had to blog about it after reading your post:

http://www.episteme.ca/index.php?/archives/229-Customer-Service,-Security-and-APlus.html

APlus KGB customer service line of the year:

“I have discussed with our management and our decision is final.”

I moved to Site5, and I’m incredibly happy - they’re nice, they listen to reason, and they work with me to make my sites a success. Not to mention that it’s lower-cost, higher-storage and higher-bandwidth.

-Mike

]]> By: Jonathan Kantor http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3399 Jonathan Kantor Wed, 10 Jan 2007 15:30:32 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3399 Mike, You may want to consider going to GoDaddy. I have always had great customer service with them, never waited on hold very long, and their prices are very competitive. Hosting services are so competitive that any behavior such as what Aplus showed you should be followed up by immediately switching providers. Mike,

You may want to consider going to GoDaddy. I have always had great customer service with them, never waited on hold very long, and their prices are very competitive.

Hosting services are so competitive that any behavior such as what Aplus showed you should be followed up by immediately switching providers.

]]> By: Mike http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3346 Mike Wed, 10 Jan 2007 02:02:43 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3346 OMG ! I would be ballistic ! Hosting has to be run by some of the least personable young people on the planet. Knock on wood .... our host, HostGator, has been with us ( yes, I meant it that way ) since '03 and we recently upgraded to a fantastic Pro series server with them, which I guess means we're reasonably happy. OMG ! I would be ballistic !

Hosting has to be run by some of the least personable young people on the planet.

Knock on wood …. our host, HostGator, has been with us ( yes, I meant it that way ) since ‘03 and we recently upgraded to a fantastic Pro series server with them, which I guess means we’re reasonably happy.

]]> By: Kristen King http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3339 Kristen King Wed, 10 Jan 2007 00:08:54 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3339 This is the most ridiculous thing I've ever heard. I would immediately take my business elsewhere, and I'd write a letter to the head honcho and CC pretty much everyone else explaining in no uncertain terms exactly why they would never get another penny of my money. You're a better man than I. kk This is the most ridiculous thing I’ve ever heard. I would immediately take my business elsewhere, and I’d write a letter to the head honcho and CC pretty much everyone else explaining in no uncertain terms exactly why they would never get another penny of my money. You’re a better man than I.

kk

]]> By: Chris Cree http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3337 Chris Cree Tue, 09 Jan 2007 23:57:04 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3337 Mike, If this had happened to me I would have had to edit my original draft <b>heavily</b> before I posted it! :) Things like this make me wonder if single sourcing my web hosting is a good idea... Mike, If this had happened to me I would have had to edit my original draft heavily before I posted it! :)

Things like this make me wonder if single sourcing my web hosting is a good idea…

]]> By: Michael Stelzner http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3332 Michael Stelzner Tue, 09 Jan 2007 23:33:42 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3332 It turned out the problem was all the bounces that resulted from my mailed with the third-party provider. Because it was between Christmas and New Years, a bunch of folks were on vacation and sent back "I'm out messages." For some crazy reason, they were treated as "outgoing messages" because I use an email forwarder (newsletter@ forwards to mike@). What insanity! It turned out the problem was all the bounces that resulted from my mailed with the third-party provider.

Because it was between Christmas and New Years, a bunch of folks were on vacation and sent back “I’m out messages.”

For some crazy reason, they were treated as “outgoing messages” because I use an email forwarder (newsletter@ forwards to mike@).

What insanity!

]]> By: Tom Chandler http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3330 Tom Chandler Tue, 09 Jan 2007 23:28:20 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3330 Mike; Nothings pegs the blood pressure meter faster than web host problems. This kind of "cancel first, ask questions later (much later)" policy seems legion among hosts. Makes me wonder what *my* host's policy is... Mike;

Nothings pegs the blood pressure meter faster than web host problems. This kind of “cancel first, ask questions later (much later)” policy seems legion among hosts.

Makes me wonder what *my* host’s policy is…

]]> By: Nathania http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3316 Nathania Tue, 09 Jan 2007 21:46:57 +0000 http://www.writingwhitepapers.com/blog/2007/01/09/aplus-has-poor-service/#comment-3316 I would contact the Better Business Bureau and file a complaint. And the state attorney general's office. Both where Aplus is located. I would contact the Better Business Bureau and file a complaint. And the state attorney general’s office. Both where Aplus is located.

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